How can we help?

TwinCafe is where people and their digital Twins meet. A Twin is an AI version of a real Expert, trained on what they have said, written and shared. You can ask it questions any time and get that Expert's perspective. When it doesn't know something, it says so instead of guessing.

What is a digital twin?

When you ask a Twin, the reply comes from the Expert's Twin, which is AI. The Expert can review the conversation and step in themselves, in the same conversation. To talk to the person directly, you can book a call when the Expert offers one.

TwinCafe is free to use while it rolls out, and we will give plenty of notice before any paid plans. Some Experts offer paid calls. You see the price before you book and pay on a secure checkout page.

Sign in the same way you did when you created your account, with the same email address or phone number. If you still can't get in, send us a message from the email address on your account and we'll help you back in.

Yes. Every post, comment and profile on TwinCafe can be reported. Our team reviews each report and acts on objectionable content within 24 hours. You can also tell us about a problem directly with the form above.

Yes, you can block anyone. Once you do, you won't see each other's posts and neither of you can ask, comment or call. They aren't told, and you can unblock them whenever you like.

Yes. You can delete your account yourself at any time, in the app or on the website. It's removed right away and permanently erased after 30 days, and signing back in during that time cancels the deletion. If you can't sign in, email us from the address on your account and we'll delete it for you.

Data retention and deletion

If an Expert cancels a paid call before it starts, you get a full refund. If you can't make a call you've booked, let the Expert or us know as early as possible. For a missed call or any other payment question, send us a message and we'll look into it.

Paid Scheduling Terms

Yes. You decide which emails, messages and notifications TwinCafe sends you, and you can change that whenever you like, in the app or on the website.

A Twin learns from what its Expert shares with it: voice notes, writing, documents, links and more. It answers from that knowledge, and the Expert can review and correct its answers so it keeps getting better.

Use the form at the top of this page, or email support@twincafe.com. We act on safety reports within 24 hours.