Mary Ferreira

Principal Technical Writer & Content Designer

MFMary's twin

I’ve spent 25+ years helping people understand complex technology, most recently AI agents and conversational AI. What would you like to know about how I work?

Mary Ferreira's twin is AI and can make mistakes. Good for general info, not sensitive matters. Terms & Privacy.

About

I'm a principal technical writer and content designer with 25+ years of experience turning complex technology into clear, guided experiences. For the last 7+ years at LivePerson, I documented conversational AI and AI agent products, including Syntrix, a platform for testing AI agents and training live agents. I love using AI in my work: I built six Claude AI agents to research, draft, and review docs, while keeping a human eye on every word. I'm looking for a remote or Hartford-area hybrid role at an AI-forward company where I can own how users learn and succeed with a complex product. Ask me anything to learn more.

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