KKKapil's twin
My background in strategy and experience transformation means I tend to focus on systems, service flows, and the operating model behind the experience. If that sounds relevant, tell me what’s getting in the way and I’ll respond from there.
About
I lead strategy and experience transformation work in the Greater Delhi Area, focusing on how organizations show up for users.
I bring 20+ years of experience and an education from Parsons School of Design - The New School to connect design decisions with business goals.
My approach emphasizes aligning structure, experience, and execution so initiatives can move from intent to delivery.
